What about the condition of pre-orders?

Because we accept orders for items well in advance of their release, we cannot predict the condition in which they will arrive at our warehouse. If the condition is not what we consider collector grade when it gets to us, we'll post that condition on our website but still ship out the item. You can always contact us about the condition of any item. In addition, we promise that the item we send to you (unless otherwise noted) is in the best condition possible. We absolutely choose the best pieces from our inventory to ship to you.