Welcome to the Entertainment Earth FAQ!

• Here's how to easily contact us...

• When, exactly, will items be in stock? Am I guaranteed to get an item by the availability date?
• Will I get an invoice with my order?
• Do you offer Free Shipping?
• Risk Free Shopping! Order Now and We'll Charge Your Credit Card Later!
• Why is there an authorization on my credit/debit card?
• What if my credit card/payment method declines?
• Are your prices in USD?

See all articles in Ordering →

• How can I cancel item(s) from my order?
• How can I update my credit card/payment information?
• How can I update my address?
• How can I change my email address or password?
• How can I review my order history?
• How can I track my order?

• What does "processing" mean?
• Do you accept international orders?
• What if I didn't get my package but tracking says it was delivered?
• What’s Flat-Rate Shipping? How does it work?
• Domestic USA Shipping Rates
• Domestic USA Shipping Methods
• International Shipping Rates

See all articles in Shipping →

• Hassle Free 90-Day Return Policy
• How do I request a return?

• Why is mint condition nearly impossible to find?
• What is the Entertainment Earth Mint Condition Guarantee™?
• What about the condition of pre-orders?
• What makes an item "not mint?" How do you determine when to sell not-mint items?
• When does the Mint Condition Guarantee NOT apply?
• How can Entertainment Earth offer a Mint Condition Guarantee?

• What is the Entertainment Earth 110% Low Price Guarantee?

• Can I get extra info about new preorders or product ETAs from Client Services?
• What do your stock statuses mean?
• Why pre-order now? ("Coming Soon" is good for you!)

• I have seen the (new figure, new toys, etc.) at my local store or elsewhere online. Why don't you have them yet?
• What is a "chase" figure? Can I order one?
• Can you send me a factory-sealed case of action figures?
• How does Entertainment Earth determine when action figures will be sold individually?
• How does Entertainment Earth determine if figures will be sold as a set versus a case?
• Am I going to get all the figures listed in a specific assortment?
• Can you announce action figure case breakdowns any sooner?

See all articles in Action Figure FAQ →

• I have a great idea for an exclusive for you! Who can I suggest it to?
• What Entertainment Earth Exclusive items do you have? Will you carry more in the future?
• What happened to those older exclusives you used to have that sold out? Are you going to get more?

• Who is NoFraud and why did I receive a message from them?
• Will NoFraud ask for any personal information?
• What happens after I respond to NoFraud?
• What if I didn't make the transaction that NoFraud is inquiring about?